Thanks for your purchase.

Are you familiar with our Terms & Conditions Of Service?

Have you acquainted yourself with the Returns Policy, Shipping Policy, Privacy Policy, Warranty Conditions etc? You need to accept all these terms in order to complete your purchase. All these terms can be seen from the menus at the bottom of the website pages.

Privacy:
Personal details are collected by us only to make your shopping experience easier. This includes your login name and addresses. We do not have access to your password. We do not collect any of your banking or credit card details. We do not give or sell any details to a 3rd party. Payments are made through Payfast which is a respected finance processing facility in South Africa. You do not have to join or open an account with them. They offer the buyer a free service and the seller is charged a commission.

Payment:
All payments should be made through Payfast.

Payfast clears all payments and advises us almost immediately. Payfast clear payments from EFT, Credit cards, UKash, Bitcoin and e-wallet.

If you wish to do a private EFT, we will have to wait until your payment shows on our bank statement. We do not accept a fax or email as proof of payment. Please use the order number as our reference.

Shipping:
Please note: Your order will only be processed, packed and shipped AFTER we have received proof of payment. Payfast verify all payments within an hour or two. This is our preferred method of payment. Any other means of payment must be proven by you, the customer. Bank EFTs will have to clear first and only once the payment shows on our bank statement, will the order be processed. We no longer accept fax or SMS as a means of proof.

We do not hold stocks here at our sales office. We have working relationships with several companies who are appointed South African distributors and prominent importers in the pet health field. We also have warehouses or depots in several cities. We take orders and payments and arrange the shipping, but all goods are dispatched by the relevant company from their warehouse. Delivery by courier is normally 2 – 3 days, but can take a little longer in some instances. (It could be 3 to 5 working days due to location of warehouse, time of year and your delivery address. Collections are not allowed as our suppliers do not deal direct with the public. All items ordered will be delivered.

Once an order has been paid for and we have placed our order on the relevant warehouse/s the order can not be cancelled and refunded.

Once we have given our customer the delivery details and tracking number, we cannot be held responsible. Any delivery queries should be taken up by the customer with the relevant courier.

Couriers can only deliver to physical addresses, so do not give us your postal address. Courier shipping rates are based on delivery to cities and towns on major routes. Remote locations, farms and plots will have to have quoted amounts added to the shipping costs. Once you have paid for your order, if the courier charges us extra, we will contact you. If you live in a remote location and do not want to be charged more, rather give an address in a nearby town.

Returns:
Faulty goods must be reported in the first week after purchase. No consumable items will be exchanged, credited or refunded under any circumstances. Each category of product on this website is sourced from a different company specialising in survival goods. Each of these companies has its own terms & conditions which affect shipping, guarantees and returns. Please familiarise your self with these.

Customer Service:
We want to offer the best possible service to our customers, so if you have questions or problems, please contact us.

The best possible advertising is word of mouth and we would like you to enthusiastically recommend us. You won’t do this if you are not completely happy, so we make it a priority to make you happy.

We are available to our customers. Please feel free to contact us regarding any query or complaint you may have. Best is e-mail, so that all the details can be given and we have a record of the conversation and any prices quoted. Phone is not always convenient.

Copyright:
All of the content on this site, including but not limited to text, graphics or code, is copyrighted as a collective work under the South African and other copyright laws, and is the property of The Survivalist or has been loaned to The Survivalist by the merchant companies .

Anti Spam Policy:
Certain information is collected on this website, for the express purpose of administrative records, shipping, banking, purchasing etc. None of this information gathered by PetzAid will be shared with or sold to any third party. Obviously certain information must be shared with the relevant payment gateways, courier companies and banking institutions, to complete the purchase procedure. Although unintentional, if one of these entities leak any confidential information, The Survivalist can not and will not be held liable in any way whatsoever.

Likewise, we ask you the user, to refrain from harvesting and abusing e-mail addresses and telephone numbers listed on our website for any other purpose than for dealing with appropriate matters between yourself and PetzAid. Any abuse of these addresses and numbers, especially e-mail addresses will be deemed to be in contravention of our policies and terms and conditions and the necessary actions can and will be taken.

Trademarks:
All trademarks, service marks and trade names of PetzAid and their suppliers used on the website are trademarks or deemed to be registered trademarks.

Disclaimer:
This website and the materials and products on this website are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, PetzAid and or the holding company or any associated group disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. PetzAid does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available, are free of viruses or other harmful components. PetzAid does not make any warrantees or representations regarding the use of the materials on this site, in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some countries do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

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